Embeddable support widget
Add live chat, bug reporting, and AI help to your website or product with a lightweight widget.
Fixly helps teams manage chat, bugs, tickets, and AI support in one place.
Fixly by CosmonetAI is a customer support platform for SaaS and product teams. It combines an embeddable support widget, live chat inbox, structured bug reporting, GitHub issue syncing, AI-powered resolutions, analytics, and knowledge base workflows so customers can get help faster and support teams can stay organized.
Live chat and ticketing
Handle customer conversations, track unresolved issues, and assign follow-up work from one inbox.
Bug reporting with context
Capture page URLs, screenshots, and session metadata so engineering and support can reproduce issues faster.
AI-powered support
Answer common questions from your knowledge base automatically and escalate when human support is needed.
GitHub issue sync
Send validated bug reports to the right GitHub repository so engineering can triage and track fixes faster.
Frequently asked questions
- What is Fixly?
- Fixly is a web-based support platform for customer conversations, tickets, bug reports, and AI help.
- Who is it for?
- It is designed for startups, SaaS companies, product teams, and support teams that need faster response workflows.
- Does it support AI and human handoff?
- Yes. Fixly can answer from your knowledge base and hand complex cases to support agents when necessary.
- Does it integrate with GitHub?
- Yes. Fixly can push approved bug reports into GitHub issues for engineering handoff and tracking.
- Can I embed it on my app?
- Yes. Fixly includes a script-based widget that can be embedded into websites and web applications.